FREQUENTLY ASKED QUESTIONS:

General Istanbul and hotel information

• What is your address and where exactly are you situated in terms of Istanbul city?
• Are you close to shops, transport, etc.
• Do you have airport pick-up or drop-off?
• Are there taxis close by?
• What star rating is your hotel and what kind of facilities do you provide?
• Is gratuity or tipping necessary in Canberra?

Room type, rate and other important hotel information

• What type of rooms do you offer and what facilities do they contain?
• Do your rates include any taxes?
• Does your hotel have any disabled rooms?
• What is your child policy?
• Do you have any current specials?
• What payment methods do you offer?
• Is it necessary to leave a deposit?
• Do I have to make a reservation and what's your cancellation policy?
• Do you offer any day room rates?
• What's your check in and check out times?
• Do you offer luggage storage?
• Do you offer car parking?
• What are your booking instructions?
  
  

Group enquiry

• I am bringing a group of people - what type of discount can you offer?

Special rate plans

• Do you offer any special rates?
  

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ANSWERS:

General Istanbul and Hotel Information

(Q): What is your address, and where exactly are you situated in terms of Istanbul City?
(A): We are a small charming hotel in Sultanahmet the old city of Istanbul within short walking distance of the town centre near the Hippodrome Square and Obelisk Column, Blue Mosque, St Sophia, Topkapi Palace, Basilica (underground) Cistern, Grand (Covered Market) Bazaar, Turkish and Islamic Art Museum, Mosaic Museum, Archaeology Museum and many other historical monuments. Ataturk Airport is 18 kilometres away.

(Q): Are you close to shops, transport, the casino etc?
(A): We are in short walking distance to shops and transport.

(Q): Do you have airport pick-up, or drop-off?
(A): We offre free transfer from Ataturk Airport for bookings for 3 or more nights and this applies only if the booking is made directly with us. Flight information is required in time.

(Q): Are there taxis close by?
(A): Taxis are available from Reception regularly.

(Q): What star rating is your Hotel and what kind of facilities do you provide?
(A): We are a Boutique Hotel like 3 stars

We have within the Hotel:

• 24 hour reception
• Room Service
• Safety deposit at reception
• Tour booking
• Car hire
• Open Buffet Full Breakfast
• Guest computer and wireless internet

(Q): Is gratuity or tipping, necessary in Istanbul?
(A): Gratuity, or tipping, is not necessary but It is up to the discretion of the guest. If you like our services why not.

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Room type, rate and other important Hotel information

(Q): What type of rooms do you offer, what facilities do they contain and what is the rate?
(A): We offer 2 different room types. Standard and Sea view Rooms. Both rooms built to the same standard but priced with respect to the view offered. Standard Rooms with street view. Non smoking rooms are available.

Standard :

• Minibar
• Cable TV
• International direct dial phone
• Heating and cooling/ceiling fans
• Hair dryer
• Iron and ironing board upon request
• Private bathroom (shower & WC),

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(Q): What is include,ing your room rate?
(A): The room price includes buffet breakfast and all taxes.

(Q): Does your Hotel have any disabled rooms?
(A): We dont have any disabled rooms.

(Q): What is your child policy?
(A): Children 0-6 Years Stay Free And Children 7-12 Years Get 50 % Discount If They Share Same Room With Parents.

(Q): Do you have any current specials?
(A): Please contact our reservations department on
(+90) 212 517 74 44

(Q): What payment methods do you offer?
(A): Credit cards including Visa, MasterCard and American Express are all accepted. We also accept cash, travellers cheques and money order.

(Q): Is it necessary to leave a deposit?
(A): While leaving a deposit is not necessary, we do recommend one, as this will guarantee your booking. Leaving your credit card number is sufficient as a deposit also; no funds are debited until you checkout. Bookings can be held until 6pm unless guaranteed by credit card or pre-payment is a good idea to provide an arrival time, if known; the room can then be held up to that time.

(Q): Do I have to make a reservation, and what's your cancellation policy?
(A): Yes, you have make a reservation. We do require 48 hours notice for any cancellations.

(Q): Do you offer any day room rates?
(A): Our room rates are inclusive of one night in all cases. Early check-in or late checkout will be offered on request, subject to availability.

(Q): What are your check-in and checkout times?
(A): Our check-in time is at 13:00, and our checkout time is at 12:00 (noon).

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(Q): Do you offer luggage storage?
(A): Storage for luggage and other items is available free-of-charge for all Hotel guests. 24-hour access to baggage storage is available.

(Q): Do you offer car parking?
(A): The Hotel offers on-site car parking complimentary to hotel guests.

(Q): What are your booking instructions?
(A): Click Here send a reservation request to contact our Reservations department, and if you would like to book by phone, call (+90) 212 517 74 44

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Group Enquiry

(Q): I am bringing a group of people, what type of discount can you offer?
(A):We are a small hotel and have only 8 rooms. We can not accomodate large group. A small group of 5 rooms can entitle you to a group discount rate. This discount varies depending on the number of guests, and, more importantly, on the date and room availability. Group inquiries can be made by telephone or e-mail.

Special Rate Plans

(Q): Do you offer any special rates?
A): Details of special rate plans can be obtained by contacting the sales and marketing department on (+90) 212 517 74 44 or email:info@sultanseye.com

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Is it suitable for my budget?
Sultan's Eye Hotel is a 3 star hotel with 10 comfortable rooms. Our room prices range between EUR 30 and EUR 120...